Terms And Conditions

  • Home
  • Terms And Conditions

Terms and Conditions:

Our Company and Cleaners follow certain terms and condition to make sure we provide a 100% satisfaction cleaning guarantee!

NOTE : PLEASE MAKE SURE YOUR READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE YOU PROCEED USING OUR WEBSITE. BY APPOINTING A SERVICE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT ANY PRIOR NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.

  • We take full payment on the day through online banking or cash when we arrive at the property. 
  • We cover only a few marks on the walls. If the entire wall is covered with dirt and marks then additional charges may be applicable.
  • Wall scratches, scuff marks, fixture issues can’t be fixed while cleaning, and it requires painting.
  • Parking must be arranged by the tenants or service hirer. If you can’t arrange free street parking around your place then paid parking needs to be arranged by your expense.
  • We charge $50 for a cancellation fee upon less than 24 hours of notice.
  • We can’t provide guarantee for the carpet stains. It depends on stain, carpet material, stain age etc. Steam cleaning doesn’t leave burn marks or any other stains. Burnt carpet marks occur when you smoke inside the house. Pets can rip carpet areas which aren’t related to cleaning. You need to hire a carpet fixing service.
  • Water and electricity must be connected on the scheduled cleaning day. 
  • We charge an extra for wall washing, ceiling, mould removal, garage, outside windows, balcony, patio and blinds.
  • Additional charges are applicable on appliances except the oven.
  • If the property is really messy than normal then additional charges will be applicable.
  • Tiles grout cleaning isn’t included in end of lease cleaning. It’s a different service- Tile & grout cleaning, which costs an additional price.
  • Stickers on mirrors and walls require extra time, chemicals and effort. It’s an additional service on top of the normal end of lease cleaning quote.
  • If you have broken parts (handle, walls, cupboards etc) then we leave those areas at the time of cleaning. We won’t take responsible for the damage that happened during your tenancy. Tenants need to hire a handyman to fix the issues.
  • Painting and gardening isn’t part of end of lease cleaning.
  • Normal end of lease cleaning happens in an empty property. If your property isn’t empty then we clean around the furniture. If you move furniture after cleaning then we’re not responsible for the free cleaning. It doesn’t cover our 7 Days cleaning guarantee.
  • We charge an extra $30 for the balcony and outside sliding door. We only sweep, mop and remove cobwebs in a balcony. Balcony glasses, walls, tiles scrubbing require extra time and money. We can’t take the risk of a cleaner’s life so we avoid using ladders on the balcony. 
  • Garage wall, shutters, floors scrubbing is a part of additional cleaning service. Additional charges are applicable for the special cleaning requirements.
  • Minor scratches and fixtures issues may happen during a tenancy, Most of the agents won’t bring those issues to cut your bond money. If you want to remove scratches then you may need to pint the surface which isn’t a part of the end of lease cleaning. 
  • Cleaners clean inside and outside of the oven. They can’t unscrew oven glasses and clean underneath. If your oven colour is fake then it can discolour due to cleaning chemicals. A real oven colour can’t be faded by using cleaning liquids. 
Call Now Button

    REQUEST A FREE QUOTE