Question 1

What are the end of lease cleaning service hours?

Accepted Answer

We’re available over a quick call or text message between 6 am to 9 pm 7 days/a week. We can respond to your email as soon as possible after hours too.

Question 2

Do I need to arrange for the cleaning tools and material?

Accepted Answer

Our cleaners come with the cleaning material, tools and equipment so you don’t need to arrange cleaning tools for us.

Question 3

Do you clean outside windows?

Accepted Answer

Yes, we clean outside windows as per customer request. Outside windows aren’t covered in a generic end of lease cleaning quote. Additional charges are applicable for the outside windows cleaning.

Question 4

How much do you charge for professional end of lease cleaning in Melbourne?

Accepted Answer

End of lease cleaning quote depends on number of bedrooms, bathrooms and size of the property. It also depends on the property condition.

Question 5

Do I have to arrange for the parking?

Accepted Answer

If you’re living in Melbourne city, busy suburbs such as the metro or central city where free parking isn’t available then you need to arrange for the parking. Paid parking charges need to be paid by the customer.

Question 6

Do you do carpet steam cleaning?

Accepted Answer

We cover carpet steam cleaning in vacate cleaning quotes. Make sure you mention carpet cleaning requirements during cleaning enquiries.

Question 7

Do I need to be present during the end of lease cleaning?

Accepted Answer

End of lease Cleaners only need the access of the property. You can put your keys to the safe area and let us know. Tenants don’t need to be present at the property throughout the cleaning process.

Question 8

Do you include oven in your checklist?

Accepted Answer

Cleaning covers inside and outside of the oven in a cleaning checklist.

Question 9

Do you clean blinds?

Accepted Answer

Blinds come under an additional cleaning service. Our cleaners can clean the blinds with additional charges.

Question 10

Do you clean mould from the bathroom or walls?

Accepted Answer

We cover minor mould in a shower tiles. If you have mould covered in an entire wall, bathroom or ceiling then it will take more time and effort to do it. Mould cleaning is covered in an additional cleaning service.

Question 11

What is the difference between regular domestic cleaning and end of lease cleaning?

Accepted Answer

Regular domestic cleaning only covers a certain part of the property such as wiping of stove top, toilet, sink, mopping and vacuuming. It doesn’t include scrubbing or detailed cleaning. End of lease cleaning covers inside property areas. It includes thorough cleaning or deep cleaning.

Question 12

Do you include walls cleaning in our move out cleaning?

Accepted Answer

We clean a couple of spots from the walls. If you have entire walls covered with crayons, dust, smoke marks, oil dripping marks then it comes under a wall washing which requires extra time and manpower with an additional cost.

Question 13

What does your end of lease cleaning include?

Accepted Answer

End of lease cleaning basic checklist covers cooktop, oven, cupboards, switches, wall marks, skirting board, range hood, bathroom, toilet, sink, mirrors, vacuuming, mopping, light fittings and carpet steam cleaning.

Question 14

Do you work per hour?

Accepted Answer

We don’t work on an hourly basis. However, if the property is messy and requires more time to clean it then additional charges may be applicable.

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