What are the end of lease cleaning service hours?

We’re available over a quick call or text message between 6 am to 9 pm 7 days/a week. We can respond to your email as soon as possible after hours too.

Do I need to arrange for the cleaning tools and material?

Our cleaners come with the cleaning material, tools and equipment so you don’t need to arrange cleaning tools for us.

Do you clean outside windows?

Yes, we clean outside windows as per customer request. Outside windows aren’t covered in a generic end of lease cleaning quote. Additional charges are applicable for the outside windows cleaning.

How much do you charge for professional end of lease cleaning in Melbourne?

End of lease cleaning quote depends on number of bedrooms, bathrooms and size of the property. It also depends on the property condition.

Do I have to arrange for the parking?

If you’re living in Melbourne city, busy suburbs such as the metro or central city where free parking isn’t available then you need to arrange for the parking. Paid parking charges need to be paid by the customer.

Do you do carpet steam cleaning?

We cover carpet steam cleaning in vacate cleaning quotes. Make sure you mention carpet cleaning requirements during cleaning enquiries.

Do I need to be present during the end of lease cleaning?

End of lease Cleaners only need the access of the property. You can put your keys to the safe area and let us know. Tenants don’t need to be present at the property throughout the cleaning process.

Do you include oven in your checklist?

Cleaning covers inside and outside of the oven in a cleaning checklist.

Blinds come under an additional cleaning service. Our cleaners can clean the blinds with additional charges.

Do you clean mould from the bathroom or walls?

We cover minor mould in a shower tiles. If you have mould covered in an entire wall, bathroom or ceiling then it will take more time and effort to do it. Mould cleaning is covered in an additional cleaning service.

What is the difference between regular domestic cleaning and end of lease cleaning?

Regular domestic cleaning only covers a certain part of the property such as wiping of stove top, toilet, sink, mopping and vacuuming. It doesn’t include scrubbing or detailed cleaning. End of lease cleaning covers inside property areas. It includes thorough cleaning or deep cleaning.

Do you include walls cleaning in our move out cleaning?

We clean a couple of spots from the walls. If you have entire walls covered with crayons, dust, smoke marks, oil dripping marks then it comes under a wall washing which requires extra time and manpower with an additional cost.

What does your end of lease cleaning include?

End of lease cleaning basic checklist covers cooktop, oven, cupboards, switches, wall marks, skirting board, range hood, bathroom, toilet, sink, mirrors, vacuuming, mopping, light fittings and carpet steam cleaning.

Do you work per hour?

We don’t work on an hourly basis. However, if the property is messy and requires more time to clean it then additional charges may be applicable.

What is called "Wear and Tear" in End-Of-Lease Cleaning?

September 26, 2023 in

End-of-lease cleaning is an essential part of the moving process, ensuring that the property is returned in an acceptable condition to the landlord or property manager. A critical concept in this process is “wear and tear.” In the context of end-of-lease cleaning, how does it impact the cleaning and maintenance responsibilities of tenants and landlords? We will delve into its definition, types, and its crucial role in determining the condition of a property at the end of a lease.

In the realm of end-of-lease cleaning, refers to the natural and reasonable deterioration that occurs in a property over time due to ordinary, everyday use. This phenomenon is expected and is not a result of negligence or misuse by the tenant. It encompasses the gradual, normal changes that a property undergoes, such as minor scuffs on walls, light carpet discolouration, or the gradual aging of fixtures and appliances. Wear and tear can vary based on factors like the property’s age, the quality of materials used, and the duration of the tenancy.

Types of Wear and Tear

Paint and Walls: Minor scuffs, nail holes from hanging pictures, and fading paint due to sunlight exposure are typical examples of wall-related wear and tear.
Flooring: Light scratches and worn areas in hardwood floors, or small carpet stains caused by regular foot traffic, are common flooring-related wear and tear issues.
Appliances: As appliances age, they may exhibit signs of wear and tear like minor dents, scratches, or slightly faded control panels.
Fixtures: Gradual tarnishing or discolouration of fixtures such as faucets, doorknobs, and light switches falls under fixture-related wear and tear.

Tenant vs. Landlord Responsibilities

Understanding the distinction between tenant and landlord responsibilities regarding wear and tear is essential in end-of-lease cleaning.

Tenant Responsibilities:

Cleaning: Tenants are generally responsible for ensuring the property is clean and tidy at the end of their lease. This includes basic cleaning tasks such as sweeping, mopping, and wiping surfaces.
Removing Personal Belongings: Tenants should remove all personal belongings, furniture, and trash from the property.
Repairing Damage Beyond Wear and Tear: Any damage that goes beyond normal wear and tear, such as significant wall damage or broken appliances due to misuse, should be repaired by the tenant.

Landlord Responsibilities::

Addressing: Landlords are expected to address wear and tear when preparing the property for a new tenant. This may involve repainting walls, replacing worn carpets, or refurbishing fixtures as needed.
Maintenance: Routine maintenance and repairs to ensure the property remains in a habitable condition are the responsibility of the landlord.
Security Deposit Deductions: Landlords can deduct from the tenant’s security deposit only for damages that exceed normal wear and tear.

Managing Wear and Tear

Effective management of wear and tear is crucial for both tenants and landlords.

For Tenants:

Regular Maintenance: Regularly maintain the property during the lease to minimize the impact of wear and tear. Promptly address small issues like leaks or loose fixtures.
Documenting Condition: Before moving in, document the property’s condition with photographs and notes. This can help avoid disputes when you move out.
Communication: Communicate with the landlord or property manager if any significant issues arise during your tenancy.

For Landlords:

Routine Inspections: Conduct routine inspections to identify wear and tear as early as possible. This allows for timely repairs and maintenance.
Transparent Communication: Clearly communicate expectations regarding cleaning and maintenance with tenants.
Fair Deductions: When deducting from the security deposit, ensure deductions are fair and well-documented, covering only genuine damages beyond wear and tear.

Handling Disputes

Disputes between tenants and landlords may still arise during the end-of-lease cleaning process. It’s essential to have a resolution mechanism in place, such as a dispute resolution clause in the lease agreement.

Dispute Resolution Steps:

Review the Lease Agreement: Both parties should thoroughly review the lease agreement to understand their respective responsibilities regarding cleaning and maintenance.
Communication: Open and transparent communication is key. Tenants should discuss any concerns about deductions from their security deposit with the landlord or property manager.
Provide Documentation: Tenants can provide evidence of the property’s condition at the beginning and end of the lease, such as photographs and written records.
Mediation: If a resolution cannot be reached through direct communication, consider mediation. A neutral third party can help facilitate discussions and find a mutually agreeable solution.
Legal Assistance: Legal assistance may be necessary in cases of significant disputes. Tenants and landlords can consult with attorneys specializing in property and lease disputes.

Conclusion:

In the world of end-of-lease cleaning, understanding wear and tear is vital for both tenants and landlords. It is the benchmark for distinguishing between normal aging of a property and damage that requires repair. Effective management, open communication, and proper documentation can help minimize disputes and ensure a smooth transition at the end of a lease. All parties involved can navigate the process with clarity and fairness, ultimately contributing to a more positive rental experience.